Before you start
- Start a session only after contacting Winline through an official channel.
- Remain present at the computer while remote access is active.
- Do not disclose banking passwords, card PINs, OTPs or unrelated confidential credentials.
- Close sensitive documents and applications that are not required for the support task.
- You can end the remote session at any time.
What remote support is for
Remote support can help diagnose operating-system, application, network, configuration and user-facing technical issues where remote access is appropriate. Some hardware, connectivity or security incidents may still require on-site work or a different escalation path.
Need a support ticket?
Use the Support Center to create a traceable request before or after a remote session.