Updated Date: June 19, 2025
Effective Date: December 28, 2017

Thank you for shopping with us! We strive to provide the highest quality products and services. Please read our refund policy carefully to understand your rights and responsibilities when making a purchase.

1. Returns and Refunds

Due to the nature of our products, we cannot accept returns unless the following conditions are met:

• Video Proof Requirement: If you believe your product has an issue, we require a video taken when opening the sealed box. This video must clearly show the unboxing process, including the condition of the product inside the box and any visible damage, defects, or discrepancies.
• Timely Submission: The video proof must be submitted to us within 4 hours of receiving the product. Any claims made after this period will not be eligible for a return or refund.
• Product Condition: To be eligible for a return or refund, the product must be in its original, unopened packaging.

2. Non-Refundable Software

Please note that software purchases are non-refundable. This includes any software products, licenses, or digital downloads purchased from us. We encourage you to carefully review the product details and system requirements before purchasing software.

3. Return Process

To initiate a return or request a refund, please follow these steps:

1. Record the unboxing video as described above.
2. Contact our customer support team at [support@winlinetech.com] with the video proof and a detailed description of the issue.
3. Our team will review your case and provide further instructions within 7 business days.

4. Refund Eligibility

Refunds will only be granted under the following conditions:

• The video shows clear evidence of the issue (e.g., defective or damaged product).
• The return request complies with the above video and timing requirements.

Once your return is approved, we will issue a refund to the original method of payment, excluding shipping and handling fees.

5. Exceptions

Refunds will not be issued for the following situations:

• If the product has been used or damaged after delivery.
• If the return request is made outside the 4-hour window from receiving the product.
• If the video evidence is not provided as required.

6. Shipping and Handling

Customers are responsible for any return shipping fees, unless the return is due to an error on our part (e.g., incorrect or damaged product).

7. Contact Us

If you have any questions or need assistance with the return process, please contact our customer support team:

Email: [support@winlinetech.com]
Phone: +91 836 2233559 / +91 94493 27250

Thank you for your business with us. We appreciate your understanding and cooperation!